Pension Protection Legal Services · Kuala Lumpur
Your Retirement Entitlements, Handled with Care
We help individuals and families in Malaysia understand, review, and protect their pension and EPF entitlements — steadily, clearly, and without pressure.
What We Offer
Services Designed Around You
Each service is structured so you have a clear picture of your options at every stage. There is no pressure to decide — only the information you need.
Pension Understanding Session
A relaxed starting point for individuals who want their retirement entitlements explained clearly. We review EPF (KWSP) and pension records and set out a plain-language picture, with a written summary included.
- EPF & pension record review
- Written plain-language summary
- Unhurried consultation, no obligation
Pension Dispute Assistance
Steady support for retirees facing a declined or delayed pension or withdrawal claim. We review the matter, prepare documentation, and correspond respectfully with the relevant body to seek a fair outcome.
- Declined or delayed claim review
- Document preparation & correspondence
- Clear updates at each stage
Whole-Family Pension Care
A complete engagement coordinating entitlement review, dispute support, and survivor pension documentation for dependants. Suited to households balancing several retirement schemes.
- Full case oversight & regular updates
- Survivor pension documentation
- Consolidated dossier for the family
Why Sandaran
A Steadier Way to Handle Retirement Matters
We work at a pace that suits you, with plain explanations and no hurried decisions.
Plain-Language Explanations
Every step is explained in straightforward terms. No legal jargon, no assumptions — only clarity about what your entitlements are and what the path forward looks like.
Registered Legal Advisors
Our advisors are registered with the Malaysian Bar and have handled EPF and pension matters across a range of retirement schemes, including KWSP, KWAP, and LTAT.
No Unnecessary Urgency
Retirement matters are important. We do not rush you into decisions. You receive the information you need and the time to consider it properly.
Organised Documentation
We prepare and keep track of all correspondence with KWSP, KWAP, and pension bodies so you do not have to manage the paperwork yourself.
Family-Inclusive Approach
We understand that retirement affects more than one person. Our whole-family service coordinates entitlements across multiple schemes, including survivor and dependant benefits.
Based in Kuala Lumpur
Our office at Plaza Sentral is easy to reach from across the Klang Valley, with transport connections for clients who prefer to meet in person.
Have Questions About Your Pension?
You are welcome to reach out at any time. We will listen first, then help you understand your position — with no pressure to commit to anything.
Common Questions
Frequently Asked Questions
If you do not find your question here, please reach out directly — we are glad to help.
What is covered in the Pension Understanding Session?
The session covers a review of your EPF (KWSP) account records, any applicable public service or private pension scheme, your current entitlement position, and options available to you. You receive a written summary afterwards. The session is relaxed and unhurried — you are free to ask any questions, and the next step is always at your discretion.
My EPF withdrawal was declined. Can you help?
Yes. Our Pension Dispute Assistance service is designed for exactly this situation. We begin by reviewing the decline notice and the reasons given, then prepare the appropriate documentation and correspond with KWSP or the relevant body on your behalf. We keep you informed at each stage and explain any developments in plain terms.
How long does a pension dispute typically take to resolve?
Timelines vary depending on the nature of the dispute and the body involved. Straightforward cases with KWSP may be resolved within four to eight weeks from the date of submission. More complex matters, or those involving multiple schemes, may take longer. We will give you a realistic estimate after reviewing your specific situation.
Is the Whole-Family Pension Care service suitable for us if only one family member has a pension matter?
The Whole-Family service is best suited to households where more than one person has retirement entitlements to coordinate — for example, a retiree and their spouse, or where survivor and dependant pension documentation is also needed. If only one matter is involved, the Pension Understanding Session or Dispute Assistance service will likely be a more appropriate fit. We are glad to advise you on which service suits your situation.
Are your advisors registered with the Malaysian Bar?
Yes. The advisors who handle your matter at Sandaran are registered with the Malaysian Bar and hold relevant experience in pension and retirement law. We are based in Kuala Lumpur and familiar with the processes at KWSP, KWAP, and related bodies.
Are my details and documents kept confidential?
Confidentiality is a fundamental part of how we work. All documents and personal information you share with us are handled in accordance with the Personal Data Protection Act 2010 (PDPA) and our professional obligations. We do not share your information with any third party without your knowledge and consent.
Our Office
Find Us at Plaza Sentral
Suite 3A-7, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur
Reach Out
We Are Here When You Are Ready
Leave a message and we will follow up at a time that suits you. There is no obligation — only a conversation at your pace.
Contact Details
Telephone
+60 3-2095 7413Office Address
Suite 3A-7, Plaza Sentral
Jalan Stesen Sentral 5
50470 Kuala Lumpur
Office Hours
Monday – Friday: 9:00 am – 5:30 pm
Saturday: 9:00 am – 1:00 pm
Sunday & Public Holidays: Closed